The mobile data solution

Today most remote communication is done by phone and most data transfer by modem connection to a phone line. The latest Personal Digital Assistants (PDA's) are a cross between a mobile phone and a computer.

That makes possible the wireless transfer of data and the direct link of the 2 systems.

While every company will have its own needs and priorities; here are some of the benefits that the PDA solution makes possible:

Call centre receives enquiry and inputs data

· No need to copy data or contact field staff by phone

Contact and job details downloaded to the PDA's

· You know who you are going to see and why

Special pricing downloaded to the PDA's

· Correct info for each client

GPS* information gives directions to get there

· No more getting lost on the way

Your client can be told your likely arrival time

· No more harassed clients phoning back to check what is happening

* GPS - Global Positioning System

Relevant information already downloaded

· No need to ring back to office

Extra information available for searching

· Full company database can be quickly searched as necessary

Client can verify the work, orders, delivery and sign for acceptance

· No subsequent dispute on who authorised what

Products or problem areas can be photographed

· Remote assistance for problem solving

Visit results can be immediately uploaded

· Remote offices can immediately see progress

Follow up actions can be agreed with client

· Work schedules immediately updated

Automatic reminders can assist job completion

· Purchase order numbers, parts orders, waste disposal instructions can prevent jobs not being fully completed

Invoices can be immediately raised in your standard accounting system

· Improved cash flow

Invoices automatically carry correct discount and pricing data

· No mistakes in invoicing

Full history of the visit and any transactions recorded on database

· Accurate records available to all relevant departments

Stock file for parts and products updated

· Better management of inventory

Reduced voice communication by mobile phone

· Data transmission costs are significantly less.

No errors in data transmission

· Avoids human communication errors

To see how we work with you to design your particular solution, click here

• Provide timely relevant information to staff in the field

• Enable field staff to update the central system

• Enable field staff to initiate transactions

• Eliminate copying and pasting data or taking down phone messages

• Reduce mobile communication costs

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